Fat cat FAQ image

Frequently Asked Questions

Got a question? Have a squiz here to see if your answer is here. If not, either drop us an email or message through Facebook or Instagram and the Fat Cat will get back to you as soon as he can.

Do you print the products yourself?

No. The Fat Cat lovingly designs all of our products in Australia and we use professional printing fulfilment services in the United States, Europe and Australia for production. Rest assured that we always make sure their quality control is of an acceptably high standard.

Can I ask for a design to be customised?

Abso-frickin-lutely! Love a design that’s not on the product you want, let us know so we can add that to the collection for you.

Where are your products printed?

The answer depends on where in the world you have ordered from. Our printing services are located in the United States, Europe and Australia.

What is your production time?

Once your order and payment are received, all of our products are generally created within 4-7 working days.

What are your shipping and delivery times?

Again, this will depend on where you are and which shipping option you have chosen at checkout. Shipping costs will be calculated at the checkout after you have selected your preferred option. Once your order is shipped, you will receive an email with tracking information for your order.

US Domestic Delivery Times
OVERNIGHT EXPRESS STANDARD ECONOMY
1 business day 1-3 business days 3-5 business days 5-8 business days
International from USA Delivery Times
EXPRESS STANDARD ECONOMY NO RUSH
1-3 business days 3-5 business days 5-10 business days 10-20 business days
International from Europe Delivery Times
EXPRESS STANDARD ECONOMY NO RUSH
1-3 business days 3-5 business days 5-10 business days 10-20 business days
Australian Domestic Delivery Times
EXPRESS STANDARD ECONOMY NO RUSH
1-3 business days 3-5 business days 5-10 business days 10-20 business days

Do you accept returns?

The majority of our products are made to order, and therefore we do not accept returns or order cancellations on these items. Every completed order is final.

The Fat Cat is unable to offer refunds or returns due to buyer’s remorse and incorrect size choices. Please ensure you carefully check the item description as well as the size guide for each item you are purchasing before placing an order. A size guide is included in each listing where appropriate. If you’re unsure about sizing, the Fat Cat suggests that you find a similar garment that fits you the way you like and compare the sizing of that again our size charts. The Fat Cat will endeavour to answer your questions as best he can. He does struggle with the keyboard sometimes (he he).

Faulty Items

If you have received a faulty, damaged or defective item please inform us immediately. The Fat Cat can offer a replacement item or refund of the item cost less shipping and any other fees. All faulty, damaged or defective claims MUST be received by Fat Cat Productions within 14 days of the product being received. To initiate a refund or an exchange, please send us an email to admin@fatcatproductions.com.au stating your order number, the reason for the refund or exchange as well pictures of the item/items. On receipt of this email, the Fat Cat will begin processing your claim and will let you know the returns procedure.

For items to be eligible for return or exchange they must be unused, in the same condition that they are received, and returned in the original packaging – including your receipt or proof of purchase and item’s label. If the Fat Cat approves a refund, the original purchase amount (less shipping costs) will be returned to your credit card or Paypal account depending on how the purchase was made.

How can I contact you?

The easiest way to get in touch with the Fat Cat is via an email to admin@fatcatproductions.com.au or you can go to our Contact Us page and submit your question. The Fat Cat will get back to you as soon as he possibly can. Typically after he wakes up for his nap 😉